Terms of service

Mara answers a business's customers from material that business gives it, and — where the business connects them — carries out actions such as drafting an answer to an email in its mailbox. The assistant answers from that material and says it does not know rather than inventing an answer.

It is software, not a person, and it can be wrong. A business is responsible for what its assistant tells its customers, which is why every answer is traceable to the material it came from and why a business can correct it.

A business is responsible for who it invites into its workspace and for keeping its API keys secret. A key can be revoked at any time and stops working immediately. Tell us promptly if a key is exposed.

That the material added to a workspace is a business's to use, and that using Mara to answer its customers is lawful where it operates. Do not use Mara to mislead people, to break the law, or to process material a business has no right to.

A business must tell its customers that it uses an assistant where the law where it operates requires that.

A mailbox holds other people's words as well as a business's own. Connecting one is a business saying it is entitled to that mailbox and entitled to have an assistant read it — so connect a mailbox the business controls, not a colleague's personal account, and where the law where it operates requires the people who write in to be told, tell them.

Connecting Google, or any other account, is optional and reversible. Mara acts on that account only to do what a business has asked, and the authorisation belongs to the workspace, not to the person who granted it. Disconnecting stops that access immediately. Exactly what we access, for each connection, and why, is set out in the privacy policy.

Where a business connects a mailbox, the assistant can read it, search it, mark messages read or unread, move them out of the inbox and back, and send a reply. It does not send anything by itself: a reply it drafts is text in a box until a person at the business reads it and presses send, and that press is the whole of our undertaking on the point. Every message that then leaves is sent from the business's own address, by the business, and the business is responsible for it exactly as if it had been typed by hand. The assistant can be wrong, so the words should be read before they go.

Mail features may be used only to answer and manage a business's own correspondence. They may not be used to send unsolicited commercial email, bulk or cold email, or email warming. Data received from Google is handled as set out in the privacy policy and in line with the Google API Services User Data Policy, including the Limited Use requirements.

A business owns its material, its conversations and anything the assistant produces from them. We own Mara itself. We do not sell a business's data, and we do not use it to train models.

We hold a business's material only to run the service for it, and for as long as the privacy policy says.

Plans and credits are described in the product before purchase. Usage is metered as it happens and a business can see its own figures at any time. Where a balance runs out the assistant hands the conversation to a person rather than going silent.

Credits bought are for use in the service. They last twelve months from the day they are bought — twenty-four months in Europe and the United Kingdom, thirty-six in Australia and New Zealand — and are spent oldest first, so continuous use never loses any. Free credits and the monthly allowance for a verified business do not expire. Every expiry date is shown on the credits screen throughout, and we write to the account ninety, thirty and seven days before anything expires. Credits are not money, cannot be exchanged for cash and are not transferable between businesses. Where local law gives a longer minimum than the period above, that longer period applies.

We do not offer a service level agreement today, and we would rather say so than write a number we cannot meet. The reliability we actually measured over the last thirty days is published on the security page from our own records.

We may change or withdraw parts of the service. Where a change materially reduces what a business relies on, we will say so in the product first.

A business can leave at any time. It can take a complete copy of its workspace itself, before or after, and delete the workspace itself — the deletion removes the rows and the stored files and reports what remains.

We may suspend a workspace that is being used to break these terms or the law, and we will say why.

Nothing here limits liability that cannot lawfully be limited. Otherwise, and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to what the business paid us in the twelve months before the claim.

These terms are governed by the law of Nigeria, with the courts of Lagos State having jurisdiction.

Questions about these terms: hello@mara.support.